Shipping policy

Order Processing & Shipping

We process all orders during regular business hours (Monday-Friday, 9 AM - 5 PM MST). Every effort is made to ship your order in a timely manner, however, delays do occasionally occur due to re-stocking of items beyond the control of FULLMAAH Naturals. Please note that in some instances, an item may need to be ordered from the manufacturer, which may cause additional delays.

We ship all orders via Canada Post Expedited Parcel Service or courier freight. A tracking number can be provided upon request.

Orders delivered by Canada Post or courier freight can only be left in what is deemed to be a secure location. If no one is available at the shipping address to accept the parcel, and if a secure drop-off location is not available, then a notice card will be left informing you of the nearest pick-up location for you to pick up your parcel.

Delivery Address Accuracy

Please ensure that the shipping address provided is correct and complete with apartment, suite, or unit numbers, if necessary, to enter your building. If you are shipping to a business address, please include the business name for easy delivery. We are not responsible for delayed, lost, or misdirected shipments due to an inaccurate address being provided.

Damaged, Lost, Or Short Shipments

Damaged, lost, or short shipments should be reported to us immediately so that we can register a damage claim with Canada Post or the courier freight company. Please do not accept packages that are visibly opened or damaged. All damaged shipments must be reported to us within 24 hours of delivery.

Shipments

All orders are paid in full and shipped complete.