Our main priority is ensuring your complete satisfaction. There are a few instances where you may need to return a product you have purchased:

• It came broken, damaged or defective: make every effort to package your purchase with the utmost care when shipping to you. Unfortunately, sometimes during shipment, damages can occur. In the case of shipping damages, please contact our customer service department within 24 hours of the receipt of your order.
• We’ve made a mistake. In the event that we have made an error in fulfilling your order, return shipping will be covered. Contact us and will we process the correct order to be sent to you as soon as possible. At that time, we will include a return shipping label for you to send the errant merchandise back to us.
• Change your mind? Return or exchange can be accepted for unopened products only. When you return products please keep in mind the following:

1. Products should be in the original, unused, and unopened condition;
2. Packaging should have no damage and be in re-sellable condition;
3. It is returned within 30 days of purchase, and within 10 days of receiving all electrical appliances;
4. You must return all products and accessories at your own expense.
5. No shipping charges will be refunded. For an order with discounted or free shipping, the actual shipping cost of $14.95 for Canada Post Expedited Shipping will be deducted from the full order amount.
6. If you are exchanging an item for a different size/product, a re-shipping fee will apply to cover the cost of sending the exchange back to you, unless an error was made by us